Privacy Policy

1. Introduction

Welcome to TalkSnap ("we," "our," or "us"). At TalkSnap, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you register for the App, express interest in obtaining information about us or our products and Services, participate in activities on the App, or otherwise contact us. The personal information we collect may include:

• Name
• Email address
• Profile picture
• User-generated content (images, voice notes, comments)
• Social media profile information (when you sign in through Google)
• Device identifiers
• Usage data

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (such as your mobile device ID, model, and manufacturer)
• IP address
• Operating system
• Browser type
• Mobile network information
• Device timestamps
• App usage statistics
• Other diagnostic data

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Create and manage your account
• Process transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of TalkSnap, our users, and others
• Personalize your experience
• Facilitate contests, sweepstakes, and promotions

4. Sharing Your Information

We may share your information in the following situations:

4.1 With Your Consent

We may disclose your personal information for any purpose with your consent.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.5 Vital Interests and Legal Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Privacy Rights

7.1 Account Information

You can review and change your personal information by logging into the App and visiting your account profile page.

7.2 Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our App may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ELICATE Technologies Limited
Room 217 Provident House
Broadway, Ndola, Zambia
Email: elicatetechnologies@gmail.com