Child Sexual Abuse and Exploitation (CSAE) Standards

Our Commitment to CSAE

At ELICATE Technologies Limited, we are fully committed to preventing child sexual abuse and exploitation (CSAE) on TalkSnap. We prioritize creating a safe environment for all users by employing human moderators for content monitoring and leveraging Google Sign-In for user authentication. Our policies align with laws like the Children's Online Privacy Protection Act (COPPA) and California’s AB 1394 (effective January 1, 2025), which requires platforms to implement notice-and-staydown procedures for child sexual abuse material (CSAM) (Learn more at Perkins Coie).

How We Ensure Safety on TalkSnap

Below are the specific standards we implement to ensure safety:

Strict User Verification

• TalkSnap uses Google Sign-In for user authentication. This means Google handles most of the user verification process, ensuring that accounts are tied to verified Google profiles.
• For users under 18, we require parental consent in compliance with COPPA guidelines to add an extra layer of protection (Child Safety Online - GOV.UK).
• While Google manages the initial verification, we’re exploring additional steps—such as optional age verification—to further enhance user safety without compromising privacy.

Content Monitoring

• We rely on a dedicated team of human moderators—not AI—to review all user-generated content, including voice notes, photos, and videos.
• Our moderators are trained to identify and remove CSAM or other inappropriate material quickly and effectively, ensuring TalkSnap remains a safe space for everyone.
• Since TalkSnap emphasizes voice interactions, our moderation team pays special attention to audio content to detect and address any harmful material promptly.

Reporting Mechanisms

• Users can report suspicious or inappropriate content directly through in-app tools. Our human moderators review these reports within 24 hours, with 24/7 support available for urgent cases.
• If needed, we escalate reports to law enforcement, following best practices from organizations like INHOPE (INHOPE - 10 Ways to Prevent CSAE).

Collaboration

• We work with local law enforcement and child protection groups like the NSPCC to strengthen our efforts against CSAE and respond swiftly to incidents (NSPCC Learning).

Educational Resources

• Our website offers guides and tips for users, parents, and educators to recognize and report abuse. These resources also explain how to use TalkSnap’s reporting tools effectively (UNICEF - Protecting Children Online).

Additional Safety Measures

• Data Privacy: We protect children’s personal information in line with COPPA and provide parental controls to monitor usage.
• Terms of Service: Our terms clearly prohibit grooming, CSAM, and other harmful behaviors, with strict consequences for violations.

By using human moderators instead of AI, we ensure a thorough, human-centered approach to content review, allowing for nuanced judgment that automated systems might miss. Pairing this with Google Sign-In means we benefit from Google’s robust verification processes while maintaining our commitment to child safety. Together, these measures create a secure environment for TalkSnap users as of February 28, 2025.